As a Technical Account Manager at LocalStack, you will play a pivotal role in fostering strong client relationships, ensuring customer satisfaction, and supporting the successful implementation of our platform.
We are a young, fast-growing startup, headquartered in Zurich/Switzerland with a development office in Vienna/Austria and remote team members from around the world (incl. US, FR, UK, IN, MX, IE). At LocalStack, we’re building world-class tooling to support highly efficient dev&test feedback loops for cloud application developers. Our core product is the LocalStack cloud emulator - a light-weight cloud sandbox running in Docker that allows our users to develop cloud applications entirely on their local machines.
LocalStack has a large and active open source community (49k+ stars on GitHub) with several 100k active users worldwide and 180M+ downloads to date. With a growing international customer base across Fortune Global 500 companies for our Pro and Enterprise offerings, as well as a growing, globally distributed team of top-notch engineers and GTM experts, we are on an exciting growth journey to become the world’s leading platform for local cloud software development.
As we continue to grow our customer base, we are seeking a skilled and motivated Technical Account Manager to join our dynamic team.
As a Technical Account Manager at LocalStack, you will play a pivotal role in fostering strong client relationships, ensuring customer satisfaction, and supporting the successful implementation of our platform. This position involves close collaboration with both technical and non-technical stakeholders to understand their needs, address challenges, and drive value from our innovative cloud development platform and emulator solutions.
At its core, this is a highly technical role - you will interact with customers on a regular basis in different channels (Slack, support portal, video calls), discuss their cloud development use cases, dive into their setup for local development, fine-tune IaC configurations (e.g., Terraform, CDK, Pulumi), and help set up CI pipelines to run automated tests using LocalStack.
You will also play a critical role in detecting issues, bugs, and gaps in the product based on customer use cases, and working with the product engineering team to get these issues resolved in a timely manner. To optimize the communication flow and minimize handovers, this will often involve creating fully reproducible scenarios, for example as sample projects written in Terraform/CDK, or as a Python integration test added directly to the LocalStack core codebase.
If you are passionate about cloud technologies, customer success, and want to be part of a dynamic team that is shaping and redefining the space of cloud developer tooling, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for the role to jobs@localstack.cloud
LocalStack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.