About LocalStack
We are a young, fast-growing startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. At its core, LocalStack provides a high-fidelity emulator and local cloud development platform - imagine developing cloud applications entirely on your local machine within a lightweight cloud sandbox running in Docker. Our mission is to empower developers to rapidly build and test their cloud applications, saving valuable time and resources.
LocalStack has a large and active open source community (51k+ stars on GitHub) with several 100k active users worldwide and 200M+ downloads to date. With a growing international customer base across Fortune Global 500 companies for our advanced enterprise offerings, as well as a growing, globally distributed team of top-notch engineers and GTM experts, we are on an exciting growth journey to become the world’s leading platform for local cloud software development.
LocalStack is headquartered in Zurich/Switzerland, with a development office in Vienna/Austria and remote team members from around the world (incl. US, FR, UK, IN, MX, IE).
About the role
We are seeking a skilled and proactive individual to join our team as an L2 Support Agent. As an L2 Support Agent, you will play a crucial role in troubleshooting and resolving complex technical issues. You will work closely with our engineering teams to investigate and reproduce customer-reported issues, provide detailed information for bug fixes, and ensure high levels of customer satisfaction.
What you will do
You will utilise your technical problem-solving and communication skills to help LocalStack users be successful with our product.
Specifically, you will be able to:
Collaborate with the development team to troubleshoot and resolve complex technical issues while providing step-by-step guidance and samples.
Work hands-on with LocalStack users to help them get the most out of the platform
Reproduce customer reported issues and capture the reproduction steps identifying root cause of the issue.
Create reproduction samples to facilitate ticket resolution by engineering.
Suggest relevant documentation to assist customers in troubleshooting.
Capture missing documentation to facilitate continuous improvement.
Manage cases throughout the entire support lifecycle
Help to shape our product
Assist our LocalStack team with internal support
Your profile
Basic Prerequisites
Nice-to-have
Previous experience in a technical support role or similar.
Experience with debugging tools and methodologies.
Experience working with Git and GitHub
Experience with using containerisation technologies (Docker, Kubernetes)
AWS certification (e.g., AWS Certified Solutions Architect, AWS Certified Developer)
What We Offer
As a Support Engineer in LocalStack, you will have the opportunity to work with cutting-edge technologies and help customers to achieve success with our platform. In our rapidly growing company, we offer exceptional opportunities for professional development and the chance to have a significant impact on our future success.In addition to a competitive salary and flexible working environment, we offer a bonus system called “LocalStack Perks” which nurtures your performance. Furthermore, we provide a generous vacation policy to ensure you have enough time to recharge.Join our team and shape the future of cloud software development!
We provide a remote-friendly work environment, and can accommodate flexible work hours (and timezones). We focus on output rather than process, and try to keep things as lean and agile as possible, to achieve the best possible efficiency and velocity. We are currently working in a remote setup spread across different geos - with part of the core team based in Zurich/Switzerland and Vienna/Austria, and remote locations around the world.
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If you think this could be a good match, please fill out the job application form by clicking on the "Apply Now" button below.
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